ku91 Terms & Conditions

The key terms used in these Terms are clearly explained below. These definitions apply throughout the entire document.

2.1 Age Requirement

The minimum age to use the ku91 platform is 21. Only individuals aged 21 or above may create an account and access services. ku91 reserves the right to verify age at any time, and proof of identity may be requested in cases of doubt.

2.2 Providing Accurate Information at Registration

When creating an account, you must provide your real name, accurate contact details, and valid identification information. Providing false or incomplete information may result in account suspension or permanent closure, and balances may be forfeited.

2.3 One Account Policy

Each individual may operate only one account. Creating multiple accounts under the same person's name is strictly prohibited. If duplicate accounts are detected through the system, all associated accounts will be closed and any accumulated bonuses will be cancelled.

2.4 Password & Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. Do not allow any third party to access your account. If you suspect unauthorised access, notify our support team immediately.

3.1 Verification Process

ku91 reserves the right to verify identity at any time. A copy of a national ID card, passport, or other government-issued identification may be requested for verification. If documents are not submitted within the specified timeframe, withdrawals may remain on hold.

3.2 Account Suspension & Closure

ku91 may suspend or close an account without prior notice in the following circumstances:

• Providing false or fraudulent information
• Operating multiple accounts
• Bonus abuse or fraudulent activity
• Violation of any provision of these Terms
• Suspected use of unauthorised software or bots
• Violation of age requirements

3.3 Voluntary Account Closure

You may request account closure at any time via live chat or email. Please withdraw any remaining valid balance before closure. Bonus funds will be automatically cancelled at the time of closure.

4.1 Accepted Payment Methods

The following methods are currently active for deposits and withdrawals on the ku91 platform:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — Digital financial service of the postal department
• Rocket — Dutch-Bangla Bank mobile banking
• Bank Transfer — Through major commercial banks including Islami Bank, Dutch-Bangla Bank, and BRAC Bank

4.2 Withdrawal Processing Time

Approved withdrawal requests on ku91 are generally processed within 10 to 45 minutes. However, delays may occur for first-time withdrawals or large amounts until identity verification is completed.

4.3 Source of Funds

You confirm that all deposited funds come from a legitimate source and that third-party funds may not be used. ku91 reserves the right to conduct necessary checks to prevent suspicious financial activity.

4.4 Declined Transactions

Transactions may be declined due to technical errors, insufficient funds, or security-related reasons. Any bank charges arising from declined transactions are entirely the user's responsibility.

5.1 Welcome Bonus

New members at ku91 are eligible for a 150% bonus on their first deposit, up to ৳20,000. For example: depositing ৳1,000 gives a bonus of ৳1,500, bringing the total balance to ৳2,500. Depositing ৳28,000 or more adds the maximum bonus of ৳20,000, bringing the total balance to ৳48,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 20 times the bonus amount. Note: wagering is always calculated on the bonus amount, not on the deposit amount. For example: ৳1,500 bonus × 20 = ৳30,000 must be wagered before bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Bonuses may only be used in your own account — transfer, sale, or exchange is prohibited.
• While one bonus promotion is active, no other promotion may be applied (unless specifically permitted).
• Withdrawing real money while a bonus is active may result in the bonus being cancelled.
• ku91 reserves the right to modify promotion terms or cancel a promotion at any time.
• Attempting to claim bonuses through fraudulent activity will result in all bonuses being forfeited.

5.4 VIP Program

ku91's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available at each tier. Tier progression depends on your activity and is evaluated by ku91. The specific benefits and cashback rates for each tier apply as shown on the platform.

6.1 Fair Play Guarantee

All games on the ku91 platform are sourced from internationally recognised providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, Microgaming, and NetEnt. The outcome of each game is determined algorithmically in a neutral and verifiable manner.

6.2 Bet Validity

Once a bet is placed and a game has started, it cannot be cancelled or changed. A bet will not be confirmed if the balance is insufficient. If a game is interrupted mid-way due to a technical error, ku91 will resolve it in accordance with its established policy.

6.3 Sports Betting

Betting is available on various sports including cricket, football, and kabaddi. ku91's decision is final regarding betting market terms, odds changes, and result determination. Please read the specific applicable rules carefully before placing a bet.

6.4 Dispute Resolution

If you have a complaint regarding a game result or transaction, contact us via live chat or at [email protected] within 72 hours of the incident. Please include the relevant details (transaction ID, game round number). The outcome of ku91's investigation is final.

ku91 is committed to responsible betting practices. We believe that entertainment should be enjoyable and controlled — not a source of financial stress.

For detailed guidelines, tools, and support on responsible gaming, visit our Responsible Gaming page.

The following activities are strictly prohibited. Violations may result in account closure, forfeiture of funds, and any necessary legal action:

• Placing bets or playing games using automated software, bots, scripts, or algorithms
• Creating multiple accounts to fraudulently exploit the bonus system
• Using the platform for any money laundering activities
• Attempting unauthorized access to another user's account
• Interfering with or damaging the platform's security systems
• Threatening or harassing ku91 operators, staff, or other users
• Attempting to bypass the verification process using false information or forged documents
• Operating an account or receiving services on behalf of a minor

All content on the ku91 platform — logos, designs, software, text, graphics, and other materials — is protected under intellectual property law. No user may copy, distribute, publish, or modify this content for commercial purposes.

All games and related assets from third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, Microgaming, NetEnt, etc.) are protected under their respective intellectual property rights.

Users may use the platform solely for personal and non-commercial entertainment purposes.

10.1 Service Availability

ku91 is committed to maintaining the highest service standards; however, the service may be temporarily unavailable due to maintenance, network issues, or other technical reasons. ku91 bears no financial liability in such cases.

10.2 Liability for Betting Losses

Users bear full responsibility for any financial losses incurred through betting and gaming activities. ku91 is not liable for any user's betting losses. By participating on the platform, you accept this condition.

10.3 Third-Party Services

ku91 is not liable for the failure or unavailability of third-party services such as payment gateways or game providers. However, we always strive to resolve such issues promptly.

10.4 Accuracy of Information

While information on the platform is kept as accurate as possible, ku91 reserves the right to make corrections if errors occur in odds or game information, and will not be liable for bets placed based on incorrect information.

ku91 reserves the right to modify, suspend, or discontinue any part of the service at any time without prior notice. Adding new games or betting markets, removing existing markets, changing the terms of promotional offers, and technical upgrades may all occur without prior notice.

In the event of permanent discontinuation of the service, ku91 will endeavor to notify users and provide a reasonable opportunity to withdraw any valid balance.

ku91 reserves the right to modify or update these terms at any time. Users will be notified through the platform of any significant changes. Continued use of the platform after changes have been made will be considered acceptance of the new terms.

The most current applicable terms will always be available on this page. It is advised to visit this page regularly to stay informed of any updates.

If you have any questions about these terms, please contact our 24/7 support team via live chat or email: [email protected]

---