ku91's Privacy Policy

ku91 operates a safe and reliable online betting and gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. This privacy policy explains what information ku91 collects from you, how that information is used, who it may be shared with, and what your rights are.

By using our platform, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please contact us at [email protected] or stop using the platform.

This policy complements our Terms & Conditions and should be read alongside them.

We may collect various types of information when you register on the ku91 platform and during subsequent use. This information falls into two main categories:

1.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for transaction purposes)
• Information provided when contacting our support team

1.2 Automatically Collected Information

• IP address and device identity (Device ID)
• Browser type, operating system, and language settings
• Login date and time, session duration
• Betting and gaming history and transaction information
• Information collected through cookies and similar tracking technologies
• Records of which pages you visited on the site and for how long

We never collect additional information without your consent and only collect what is strictly necessary.

ku91 uses your information for the following legitimate purposes:

2.1 Account Management & Service Delivery

We use your information to create and manage your ku91 account, process transactions (deposits and withdrawals), and verify your identity. This is essential for ensuring security when transacting via bKash, Nagad, Rocket, or bank transfer.

2.2 Customer Service & Support

Our 24/7 live chat and email support team uses your information to respond accurately to your requests, complaints, or questions. To provide effective service in both Bengali and English, our support team may view information about your recent activity.

2.3 Security & Fraud Prevention

We analyse your information to protect your account, detect suspicious activity, prevent money laundering (AML), and ensure responsible gaming.

2.4 Platform Improvement

Aggregate data is analysed to improve our service quality, develop new features, and make the user experience easier and more enjoyable.

2.5 Communications & Notifications

We use your email and mobile number to send transaction notifications, security alerts, and important account updates. You can opt out of marketing communications at any time.

ku91 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Only the information required for a specific service is shared with trusted third parties engaged for tasks such as payment processing (bKash, Nagad, Rocket, and bank transfers), technical infrastructure, and fraud detection. These partners operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose relevant information in response to court orders, legitimate law enforcement requests, or other legal requirements.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify you in advance in such cases.

3.4 With Your Consent

For any sharing of information with third parties beyond the cases listed above, we will obtain your explicit consent.

ku91 has implemented industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: All data transmission on our website is secured through SSL (Secure Sockets Layer) encryption. The padlock icon in your browser's address bar confirms this.
• Firewall & Access Controls: Our servers are protected by robust firewalls and only authorised personnel can access specific data.
• Password Hashing: Your password is never stored in plain text — it is hashed using strong cryptographic algorithms.
• Security Audits: We keep our systems secure through regular security reviews and vulnerability testing.
• Staff Training: All our staff are trained on data protection and are bound by confidentiality agreements.

Please note, however, that no data transmission over the internet can be claimed to be completely secure. We are committed to providing the highest level of protection, but we cannot guarantee absolute security.

The ku91 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

5.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure core functionality. The platform will not work properly without them.
• Functional Cookies: These cookies are used to remember your language preferences, settings, and past activity.
• Analytics Cookies: These cookies are used to collect anonymous aggregate data to understand which parts of the site are used most.

5.2 Cookie Controls

You can block or delete cookies from your browser settings. However, blocking essential cookies may affect some functionality of the platform.

ku91 retains your information only for as long as it is needed or a legal obligation exists:

• Information for active accounts is retained for as long as the account remains active.
• Financial records and identity verification information may be retained for a period determined by applicable law even after an account is closed.
• Upon withdrawal of marketing consent, the relevant information is promptly removed from processing.
• Security logs are retained for a limited period and then deleted automatically.

As a ku91 user, you have certain important rights over your own information:

7.1 Right of Access

You can apply at [email protected] to find out what information we hold about you and to receive a copy.

7.2 Right to Rectification

If information held in your profile is incorrect or incomplete, contact us to have it corrected. We will update it promptly.

7.3 Right to Erasure

Where no legal obligation exists, you may request that your personal information be deleted. Please note that even after an account is closed, some financial information may need to be retained for a set period for regulatory reasons.

7.4 Right to Object to Processing

You may object at any time to marketing communications or other optional data processing.

7.5 Right to Lodge a Complaint

If you believe we have not handled your information properly, lodge a complaint directly at [email protected]. We will investigate and respond as quickly as possible.

ku91 is for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is a mandatory step in the registration process.

If we become aware that information from a minor has been inadvertently collected, we will immediately delete that information and close the relevant account. If parents believe their child has registered on our platform, please contact [email protected].

To learn more about responsible gaming, visit our Responsible Gaming page.

The ku91 platform may include services from third-party payment gateways or game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These third parties have their own privacy policies and we are not responsible for how information is used on their platforms.

We advise you to familiarise yourself with the privacy policy of any third-party service before using it.

ku91 may update this privacy policy from time to time. If changes are made:

• The last updated date on this page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continuing to use the platform after changes have been made indicates acceptance of the new policy.

We recommend that you review this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or objections about this privacy policy, please contact us:

• Live Chat: Instant 24/7 support is available on our website, in both Bengali and English.
• Email: [email protected]

We process all privacy-related requests as quickly as possible and respond with due respect and care.